物流政策
Shipping and Delivery Policy
Thank you for choosing our store. As we manufacture our products and sell directly at wholesale prices (eliminating middlemen), shipping costs are not included in the product price and must be paid upon delivery. Before placing an order, please contact our professional customer service team via email (ztj490876873@outlook.com), WhatsApp (+86 13685049109), or phone (+86 13685049109) to confirm the specific shipping costs. Given that our solid wood tables are high-end, oversized, and extremely heavy items, the shipping process differs from standard parcel delivery. Please read our shipping policy carefully before placing an order.
1. Delivery Areas and Scope
We ship worldwide to over 170 countries and regions, including Europe, North America, Australia, Asia, and beyond.
Standard Delivery Areas: Most countries in Europe, North America, Australia, and major cities worldwide.
Remote Areas and Islands: Orders destined for islands (e.g., Mallorca, Corsica, Hawaii) or remote mountainous regions may incur additional shipping fees. If such fees apply, our team will contact you after the order is placed to confirm the additional costs before processing the order.
2. Shipping Methods and "Curbside" Delivery
Due to the weight and dimensions of the solid wood tables, all deliveries are handled by professional freight carriers.
Standard Curbside Delivery: Our standard free or flat-rate shipping covers "curbside delivery" only (meaning the goods are delivered to the curbside or ground-floor entrance of your address).
Customer Responsibility: Delivery drivers are neither authorized nor obligated to move the table into your house or apartment, nor are they responsible for carrying it upstairs. As the tables are very heavy, you must arrange for at least 2–3 physically capable helpers to be present at the time of delivery to safely move the item into your home.
Premium "White Glove" Delivery Service (Optional): If you require indoor delivery, assistance with moving the item upstairs, or assembly services, please contact our customer service team before shipment to inquire about and obtain a quote for our premium "White Glove" delivery service (availability depends on the capabilities of local carriers). 3. Estimated Processing and Delivery Times
In-stock items: Orders will be processed and shipped from the warehouse within [3–5] business days. Delivery within Europe typically takes [7-21] business days, depending on the destination.
Custom/Made-to-order items: Custom solid wood tabletops generally require a production period of [3–5] weeks. Once production is complete, the item will be shipped according to standard delivery timelines.
Please note: The estimated delivery date provided at checkout is for reference only. Delays caused by customs clearance, extreme weather, or regional logistics bottlenecks are beyond our direct control.
4. Delivery Arrangements and Notifications
Once your table arrives at the local distribution center in your country, the carrier will contact you via phone or email to schedule a specific delivery date and time slot.
Important: Please ensure the phone number and email address provided at checkout are accurate and valid. If the carrier is unable to reach you after multiple attempts, storage fees may apply, or the shipment may be returned; you will be responsible for any costs incurred as a result.
5. Mandatory Inspection and Damage Claims Upon Receipt
Your shipment is fully insured during transit; however, the validity of the insurance depends entirely on your inspection of the goods upon receipt.
Inspection before signing: You must carefully inspect the outer packaging and the table itself while the delivery driver is present.
If damage is found: 1. If there is visible damage to the packaging or product, you must clearly note "Damaged upon arrival" or "Product damaged – Refused" on the driver's delivery note (Proof of Delivery/POD) before signing. 2. Immediately take high-resolution photos or videos of the damaged packaging and product. 3. Contact our customer service team within 48 hours, providing your order number and the relevant visual evidence.
Warning: If you sign for the delivery without noting any damage, the carrier will consider the goods delivered in good condition, and we will be unable to process damage claims or provide free replacements.