退款政策
Return, Refund, and Cancellation Policy
Thank you for purchasing our products. We hope you are completely satisfied with your premium solid wood slab table. As our products are classified as heavy and oversized items, please carefully read the following return and refund policies.
1. Right of Return (14-Day Return Period)
In accordance with EU consumer protection regulations, customers located in the EU/EEA have the right to exercise their right of return (i.e., cancel the purchase) within 14 days of the product's delivery.
Conditions for Return: To be eligible for a return, the table must remain unused and unaltered, free from stains or scratches, and in the exact condition as received. The product must be returned using the original packaging materials or heavy-duty shipping packaging of equivalent strength to ensure safe transport.
Exceptions: This 14-day return right does not apply to custom orders or made-to-order items (e.g., tables cut to specific dimensions, featuring specific edge treatments, or incorporating custom resin/epoxy designs). Once production of a custom order has commenced, it cannot be cancelled, returned, or refunded.
2. Return Shipping Costs (Important Notice)
As solid wood slab tables are oversized and heavy items, they cannot be returned via standard postal services.
Customer Responsibility: Unless the item was damaged or defective upon delivery (and this was noted on the delivery receipt), the customer is responsible for arranging return shipping and covering the associated costs.
Estimated Costs: Please note that return shipping costs for heavy furniture within Europe can be significant (ranging from €150 to €500 or more, depending on your location).
Safety Requirements: The item must be returned to our designated warehouse. To prevent damage during transit, the item must be securely fastened to a pallet (in the same manner as the initial delivery). If the item is damaged during return shipping due to improper packaging, the resulting loss in value will be deducted from your final refund amount. 3. Return Process
If you wish to return a standard (non-custom) table, please follow the steps below:
Contact our customer support team (email: ztj490876873@outlook.com) within 14 days of delivery, providing your order number and the reason for the return. Our team will review your request and provide the return warehouse address along with specific instructions for pallet packaging.
Please arrange for a professional freight carrier to ship the item back. You must provide us with the tracking number and the name of the carrier.
4. Inspection, Damaged or Defective Items
If your table arrives damaged or with obvious manufacturing defects, please refer to the section in our "Shipping Policy" regarding noting irregularities upon receipt.
If it is verified that the product was damaged during initial transit or has a manufacturing defect, we will provide a replacement or a full refund at no additional cost.
Please note that characteristics of natural wood (such as unique grain patterns, minor seasonal knots, color variations, etc.) are considered normal and are not classified as defects.
5. Refunds
Once our warehouse receives your return, our team will inspect it within [3–5] business days.
If the product remains in its original, undamaged condition, we will process the refund immediately.
The refund will be automatically credited to your original payment account (e.g., credit card, PayPal, Klarna). Please note that it may take [5–10] business days for your bank or credit card company to post the refund.
Deductions: We reserve the right to deduct an amount from the refund if the returned product shows signs of damage or use, or if improper packaging has reduced the item's commercial value.